REFUND/ RETURN & CANCELLATION POLICY
At The Fresh Market, we are dedicated to ensuring your
complete satisfaction with every purchase. We understand that occasionally,
returns and cancellations may be necessary. Rest assured, we've designed a straightforward
and customer-friendly policy to accommodate your needs.
Returns and Refunds:
1. No Questions Asked Return Policy: We fully
understand that sometimes returns are unavoidable. If you are dissatisfied with
the quality or freshness of any product you've purchased, please return it at
the time of delivery. Since our products are perishable, we encourage you to
inspect the items at the moment of delivery. If you find any issues with your
order, don't hesitate to return it right away. Unfortunately, after the
delivery personnel have departed, we cannot offer refunds or exchanges.
2. Eligibility for Returns: To be eligible for a
return, the item must be unused and in the same condition as when you received
it. We aim to provide you with the freshest and highest-quality products, and
we are committed to addressing any concerns promptly.
3. Refunds: We will initiate refunds exclusively
through the original method of payment, ensuring a seamless and secure process
Exchanges (if applicable):
4. Defective or Damaged Items: Should you receive
items that are defective or damaged, please inform us at the time of delivery
by calling our helpline at (800 1 627538).
Alternatively, you can send us an email at firstname.lastname@example.org. We
will promptly arrange for the replacement of the affected product and include
it in our next scheduled delivery to your location. The timing of your
exchanged product's arrival may vary based on your location.
5. Cancellation by Customer: We understand that plans
can change. You have the flexibility to cancel your order anytime up to the
cutoff time, which is 9:00 PM on the day the order is placed on TheFreshMarketDubai.AE.
In such cases, we will refund any payments you've already made for the order,
following the original method of payment.
6. Our Right to Refuse or Limit Orders: We reserve
the right to refuse any order placed with us. In our sole discretion, we may
limit or cancel quantities purchased per person, per household, or per order.
Such limitations may encompass orders placed under the same customer account,
those using the same credit card, and/or orders with identical billing and/or
shipping addresses. If we suspect any fraudulent transactions or violations of
our terms and conditions, we reserve the right to cancel such orders at our
discretion. We maintain a record of all fraudulent transactions and customers,
and we reserve the right to deny access or cancel orders placed by such
At The Fresh Market, we are committed to providing you with
exceptional service and products. Should you have any questions or require
assistance regarding our refund, return, or cancellation policy, please do not
hesitate to contact us at our helpline or via email.
Thank you for choosing The Fresh Market for your fresh and
quality produce needs.
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